Missing Daily Points

Per our Terms & Conditions, we require the lock screen to be activated at all times and should be opened multiple times per day while seeing ads on your phone's lock screen in order to receive your 10 daily points.  Our tools have identified your account as not being in compliance with this.

We recommend you open your lock screen multiple times throughout the day and making sure you're seeing the minimum require amount of ads on your lock screen each day to receive your daily points.  Unfortunately, for security purposes, we CANNOT provide the minimum required number of ads. 

If you're not meeting the requirement of ads on your lock screen, you WILL NOT receive your 10 daily points.  Please note, your points will show up as PENDING on your Feed if you've seen 1 ad or 100 ads but Pending doesn't mean your daily points will be posted the following day.  If and only if, you've met the minimum required amount of ads seen on your lock screen, your points will appear on Feed the following day.  If you haven't met the requirement of ads, those daily points will not appear on your Feed the following day.  Receiving your daily points is was considers you active in our system.

In the settings on your phone, your lock screen permissions could be turned off or the notifications could have been turned off.  Once the lock screen is turned on, you should start seeing ads displayed on the lock screen of your phone, which you will then start receiving your 10 daily points.  If your lock screen is turned on, then this does not apply to you.

To turn on/off your lock screen, please check your settings on your phone for lock screen permissions then turn on the lock screen.  When opening/unlocking your phone allow some time (a few seconds) to see any ads on your lock screen. Opening/unlocking your phone too quickly may result in not receiving your daily points.

In our system on your account, it shows you've been inactive on the S'more app for the days you didn't receive your daily points.  You may have opened the app multiple times but our system indicates you haven't seen the minimum required amount of ads on your lock screen.  Keep in mind that you can still play games, complete offers, watch videos, etc, but this WILL NOT consider you "active" in our system.  Being active in our system is by seeing the required amount of ads on your phone's lock screen and receiving your 10 daily points.  If you haven't been receiving your 10 daily points, it's due to not seeing enough ads on your phone's lock screen.  So, if you follow the steps of what I do every morning, you shouldn't have any issues.

Every morning on my phone, I click on my phone's lock screen button (on the side of the phone) and wait a few seconds for an ad to appear.  If I see the S'more's "Refer a Friend" ad, I just lock the screen and then click on the lock screen button again to see another ad.  I do this a multiple times a day just to be on the safe side.  Once I've seen enough ads throughout the day, I know I'm good to go and should receive my daily points on the following day.

Thank you for using the S'more app!